Terms & Conditions

This website is owned and operated by Nature's Wonderland (ABN 18 202 654 880). All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions ("Terms"). These may change from time to time without prior notice, at our discretion. These Terms apply to www.natureswonderland.com.au and all pages therein, as well as Nature's Wonderland social media sites and external product-specific information sites (collectively "Sites").

By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and the other documents referred to.

If you have any queries, please feel free to contact us and we will be happy to assist you.

Ordering

Orders may be placed online at any time or day or over the telephone during our specified phone hours.

The checkout on this site can be completed only with an Australian address. If you are ordering internationally, please contact us.

You agree to provide complete and accurate personal details (or those of the recipient of gifts) to enable the processing and delivery of your order. This information will also be used by the Delivery Agent to deliver your order. We are not responsible for any loss or delay incurred due to inaccurate details provided by you.

Changes can be made to an order only before it is shipped. You will receive a confirmation via email when the order is shipped.

Each order has an order number. This is required when contacting customer service about your order.

Goods ordered by you remain the property of Nature's Wonderland until you pay for them in full.

Nature's Wonderland reserves the right to accept or reject your order for any reason at any time. If the payment for the order has already been processed you will be issued a refund. If we cannot contact you about your order using the contact details you provide in the order, after having made reasonable attempts to contact you, we will reject the order.

Prices and Product Availability

All prices are in Australian Dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. Prices are subject to change without notice.

Special Offers:

Sale items are only available at the lower price whilst stocks last and during the designated sale period. We may terminate any special offer without advance notice at our discretion.

Payment:

The full payment for your order must be received upfront, except in the case of lay-by/lay-away/purchase plans. In all other cases, delivery will commence once payment has been processed or validated. You may pay via any of the methods described in our Ordering Information.

Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you.

Availability:

All goods are offered for sale subject to available stock. Unforeseen supply issues, unexpected demand or human error may occasionally result in stock being unavailable. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and you have been charged we will issue a refund. If your order partially contains out of stock items, we may fill that part of your order for which stock is available.

When you place an order, you will receive a confirmation email confirming receipt of your order. This is not a guarantee of availability.

We take all reasonable care to ensure that all details and prices of Nature's Wonderland products are correct at the time of online publication. However, you acknowledge and agree that all pictures and images of goods displayed on the Site are for illustrative purposes only, and the sizes, colours and dimensions of Goods may differ in real life; you have read any written description of the goods on the Site before submitting your order.

Delivery

Cost:

Shipping cost is determined by destination, weight and shipping method. There is a Shipping Estimator at the foot of the Shopping Cart; to find the cost, simply add the product to your cart and check the shipping cost therein. This can be done before making any payment and you have no obligation to go ahead with the order.

Timeframe:

We endeavour to dispatch orders at the earliest possible date after your order has been confirmed, usually within 5 business day. Please allow approximately 5-10 business days for your order to arrive, dependent upon the destination. Parcels to Western Australia usually take a little longer. While we do our best to ship orders as soon as absolutely possible, once we hand a package off to Australia Post we have no control over how fast it gets to you or in what shape it will arrive. Please keep in mind that the Post Office does not guarantee they will deliver packages in any specified time frame, unless Express Post is requested.

We are not liable for any loss or damage resulting from delivery, late delivery or non-delivery and late delivery does not entitle you to cancel your order.

Packaging:

We make every reasonable effort to package goods in the best manner possible; however we cannot guarantee delicate handling from the shipping services available to us. For this reason we advise that you have the parcel either registered or insured, as we claim no responsibility for lost or damaged articles.

Use of the Sites

You may use and copy content on this Site solely for your personal reference. You must not:

  1. use the content for any purpose that is commercial, unlawful or may be detrimental to the reputation or interests of Nature's Wonderland;
  2. use the Sites to send unsolicited commercial or bulk electronic messages;
  3. make any fraudulent or speculative orders, enquiries or reservations using the Sites;
  4. provide false information when registering or changing your registration details;
  5. tamper with, hinder the operation of or make unauthorised modifications to the Sites;
  6. knowingly transmit any virus or other disabling feature to or via the Sites.

You are solely responsible for your use of this website and agree to release Nature's Wonderland of all responsibility for any consequences of its use. Nature's Wonderland will not be liable for any loss, damage, liability, claim or expense (including legal costs on a full indemnity basis) incurred or which may be incurred arising from your unauthorised use or any other breach by you of these Terms and Conditions.

Our Sites and their contents are provided to you on "as is" basis, our Sites may contain errors and inaccuracies and may not be complete or current.

At any time, we may, in our sole discretion, suspend or ban any user without notice for any reason, including but not limited to a breach of these Terms. Suspension or termination shall not affect either party's rights or liabilities.

These Terms and the Sites are governed by and construed in accordance with the State of Queensland, Australia. If a dispute arises from these Terms, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland.


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