Delivery Information

Delivery delays: There are currently significant delays in delivery of orders due to limited flights, social distancing requirements and increased parcel volumes. Your order will be packed and shipped within our normal timeframes, but please allow additional time for your order to be delivered. We thank you for your patience during this unusual time, and please don't hesitate to get in touch with us if you have any queries or concerns.

We want to make your shopping experience the very best we can. That's why we offer FREE DELIVERY on orders over $100*.

Timeframes

Standard Delivery

FREE for orders over $100*

Fuss-free delivery for those who love a bargain.

Express Delivery

Price calculated at checkout.

Our premium tracked delivery service. Ideal if you're in a rush.

Delivery Terms & Conditions

Orders leave our warehouse within 1-2 business days. Delivery time will then be based on Australia Post or the courier used.

After your order has been placed, picked and packed, you will receive an email notification advising you that your order has been shipped. This email will contain your tracking information.

  • Metro areas average delivery time frame: 3 - 5 business days
  • Regional areas average delivery time frame: 5 - 7 business days
  • Remote locations average delivery time frame: 7 - 14 business days
  • New Zealand average delivery time frame: 3 - 14 business days
  • South Pacific & Southeast Asia average delivery time frame: 5 - 30 business days
  • For accurate delivery times, please visit the Australia Post website
    Enter the postcode 4313 (that's us) in the 'From' field and your own postcode/country in the 'To' field. Don't forget to include processing time when estimating your delivery date!

All orders sent within Australia require a signature on delivery. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Note: if you elect to use this service, the agreement is between you and Australia Post, and Nature's Wonderland takes no responsibility for any lost or damaged items due to the use of this service.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including, but not limited to, any delay caused by an incorrect delivery address being provided to us.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and either place those items on backorder or refund you, depending upon your preference.

Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country's customs service if you need more information.

Free Shipping Terms & Conditions

No promo code needed! Free shipping is applied automatically at checkout.

*Free shipping is a limited promotion and excludes some bulky products and spare parts. Surcharge may apply when shipping to Western Australia, Tasmania, Northern Territory, or remote locations.

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