• Hello,

    I was very excited to finally be able to enjoy salt again without the bitter taste I had experienced with other 'no salt' potassium based products. The write up for your product promised that the bitterness of the potassium had been fully leached out of the salt by being soaked in herbs for a long period of time. I have serious heart failure and am on a very low salt diet, and have been looking for a good salt alternative to salt for some time.

    Unfortunately, the Herbamare salt tasted very bitter. I was very disappointed. I suspect that there is nothing you can do about the bitterness of potassium salt, no matter how many herbs are added. It is false advertising for your website to say that you have fixed the problem.

    Additionally, the product took far too long to arrive, due to a shipping error. When I contacted a staff member by e-mail they were apologetic and I received the product very soon, but the whole thing was a hassle.

    All in all I did not have a good experience with your store, and I feel deceived in regards to the palatability of the product.

    I'm sorry to have to write this bad feed-back.

    Regards,
    Leela Rottman


    --------------------


    Hello Leela

    Thanks for taking the time to write your review and I'm sorry to hear that you are not happy with your purchase of our Vogel salt. With a product like this, it's a matter of actually trying it before you know for certain that it will be suitable.

    I would like to clarify a couple of things, however.

    I'm not sure where you read that the bitterness of the potassium was removed. Please see the wording from the product listing:
    "The fresh herbs are combined with natural potassium chloride and allowed to 'steep' for up to one year before the moisture is removed by a special vacuum process at low temperature. This steeping process integrates the full herb and vegetable flavour into the salt crystal."

    It does say that the moisture is removed, and that the steeping integrates the flavour, but there is no mention of the bitterness of potassium or its removal. This same description is used on all of A. Vogel's salts.

    In regards to the arrival of your item... Unfortunately, there was a problem with the delivery from the supplier, in which our order was delayed. This sort of thing does occasionally happen, but it's out of our control.

    Please let us know if there's anything further we can do to assist.

    Regards,
    Natasha

    from the Nature's Wonderland Team

    Leela R

    30/07/2012



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